Information We Collect

Dickies may collect information that customers provide directly, information connected to orders, and limited technical information collected when customers use our website.

• Contact details, such as name, email address, billing information, and shipping information.
• Order details, including purchased items, sizes, colors, order numbers, and transaction information.
• Customer support details, including messages, return or exchange requests, product questions, and account help requests.
• Account information, if customers create or use an account on our store.
• Website usage information, such as pages visited, browsing actions, device information, and cookie-related data.
• Email marketing preferences, including subscription status and communication preferences.

How We Use Information

Dickies uses customer information to operate the store, process purchases, provide customer support, improve the shopping experience, and communicate with customers when needed.

Payment Information

Dickies accepts payments through PayPal, Stripe, and credit card payment processing. Payment information is handled by the applicable payment processor used during checkout.

Dickies does not ask customers to send full credit card numbers, passwords, or sensitive payment details by email. Customers should only enter payment details through the secure checkout process.

Cookies and Analytics

Dickies uses cookies and analytics-related technologies to support website functionality, remember preferences, understand website activity, improve the shopping experience, and help maintain store performance.

• Essential cookies may help the website work properly, including cart and checkout functions.
• Preference cookies may help remember selected settings or shopping activity.
• Analytics information may help us understand how visitors use the website.
• Marketing-related cookies may help measure the effectiveness of promotional content where applicable.

Customers may be able to manage cookie preferences through their browser settings. Disabling certain cookies may affect website features or shopping functionality.

Email Marketing

If customers subscribe to Dickies email marketing, we may use their email address to send promotional messages, store updates, product information, sale notices, discount messages, or other marketing communications.

Customers can unsubscribe from marketing emails by following the unsubscribe instructions included in the email or by contacting us at [email protected].

Service Providers

Dickies may share limited information with service providers that help operate the online store, process payments, fulfill orders, provide website functionality, support analytics, manage communications, or assist with customer service.

Service providers are expected to use customer information only as needed to provide services related to the store and customer experience.

Data Security

Dickies takes reasonable steps to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, online store, email system, or data transmission method can be guaranteed to be completely secure.

Customers should help protect their information by using strong passwords, keeping account details private, and avoiding the sharing of sensitive payment information through email.

Data Retention

Dickies keeps customer information for as long as reasonably needed to process orders, provide support, maintain business records, resolve disputes, prevent fraud, comply with applicable obligations, and operate the store.

When information is no longer needed, it may be deleted, anonymized, or securely retained only where appropriate.

Customer Privacy Rights

Depending on applicable law, customers may have the right to request access to their personal information, ask for corrections, request deletion, object to certain uses, or manage marketing communication preferences.

To submit a privacy-related request, contact Dickies at [email protected]. We may need to verify certain information before completing a request.

Children’s Privacy

The Dickies website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

Customers who access the Dickies website from outside their own country understand that information may be processed or stored in locations where our store operations or service providers are located.

By using the website or placing an order, customers acknowledge that their information may be handled as described in this Privacy Policy.

Policy Updates

Dickies may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer experience, or applicable requirements. Updates will be posted on this page with a revised “Last updated” date.

Customers are encouraged to review this page periodically to stay informed about how Dickies handles privacy-related information.