30-Day Return Window

Dickies accepts eligible returns within 30 days. The return window begins from the date your order is delivered. To keep the process clear, customers must contact customer service before sending any return.

Please email [email protected] to receive the correct return instructions and return details. Do not send items back without return instructions from our customer service team.

Return Eligibility

To be eligible for a return, your item must meet the return conditions below.

• The item must be returned within the 30-day return window.
• The item must be unused, unworn, unwashed, and unaltered.
• The item must be in its original condition with tags, labels, and packaging when applicable.
• The item must not show signs of wear, damage, stains, odors, or misuse.
• The return must be started by contacting customer service first.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been worn, washed, altered, damaged, or used.
• Items missing original tags, labels, or packaging when applicable.
• Items marked final sale at the time of purchase, if applicable.
• Items returned after the 30-day return window.
• Returns sent without contacting customer service first.

How to Start a Return

Please follow these steps before returning your item. We do not display a fixed return address because return details may vary by order.

Return Shipping Cost

Dickies offers 30 Days Free Returns for eligible return requests that follow this policy. Please contact customer service first so we can provide the correct return instructions and return details.

Returns sent without contacting customer service first may not qualify for free return processing and may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return requirements. If approved, your refund will be processed within 3–15 days after the returned item is received and inspected.

Refund timing may vary depending on your payment provider or bank. Original payment details should never be sent by email.

Exchanges

If you need a different size, color, or item, please contact our customer service team at [email protected]. We will review your request and provide available exchange instructions when applicable.

Exchanges are subject to item eligibility and availability. Please do not send an item back for exchange without contacting customer service first.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos if they help show the problem.

Our team will review your message and provide the next steps based on your order details.

Final Sale Items

Items marked final sale at the time of purchase may not be eligible for return or exchange unless there is an issue with the item received. If you are unsure whether your item qualifies, please contact customer service before sending anything back.

Contact Information

For return instructions, exchange questions, damaged item support, or refund questions, please contact Dickies customer service:

Email: [email protected]